We design AI agents the way you would hire: a role, a job description, the tools and knowledge required, defined permissions, and someone to report to. Humanized identity, never disguised identity.
Each agent gets a name, a role, and a clearly visible AI identity. An agent with vague responsibilities behaves like an employee with a vague job description.
We document what the agent can do and — just as importantly — what it cannot. No agent approves its own work.
Every AI role reports to a person. That person owns the outcome and can correct, override, or escalate.
Agents are reviewed like team members: accuracy, exception rate, corrections required, and whether the role still makes sense.